The Viyug

Shipping and Delivery Policy for ‘The Viyug’ Newsletter Subscription

Thank you for choosing ‘The Viyug’ for your global affairs and daily news needs. We aim to provide a seamless and timely delivery of our newsletters to our valued subscribers. This Shipping and Delivery Policy outlines the terms and conditions regarding the delivery of our newsletters. Please read this policy carefully before subscribing to our paid newsletters.

Newsletter Delivery

1.1 Delivery Method: All newsletters will be delivered electronically via email to the email address provided during the subscription process. No physical shipping or delivery is involved.

1.2 Delivery Frequency: Newsletters will be delivered according to the subscription plan and type you have chosen.

Subscription Activation and Delivery Timing

2.1 Activation: Upon successful subscription, you will receive a confirmation email acknowledging your subscription and providing you with necessary details to access ‘The Viyug’ newsletters.

2.2 Delivery Timing: Newsletters will be delivered according to the subscription plan and type you have chosen. Kindly note that our newsletter team working hours is 9:00 am – 5:00 pm IST every Monday – Friday. If you have subscribed outside these timings and days, you will most likely receive newsletters from the next business day. The billing period will be considered from the day you start receiving newsletters. The latter is applicable only to India and Singapore users/subscribers.

Email Delivery

3.1 Email Address: Please ensure that the email address provided during the subscription process is accurate and up-to-date. It is your responsibility to provide a valid email address to receive newsletters.

3.2 Spam Filters: To ensure the successful delivery of newsletters, please add (editor@viyug.com) to your email contacts or whitelist to prevent our emails from being marked as spam.

3.3 Delivery Delays: While we strive to deliver newsletters in a timely manner, occasional delivery delays may occur due to factors beyond our control, such as technical issues or email service disruptions. We appreciate your understanding in such cases. Also refer to clause 2.2 for more info.

Change of Email Address

4.1 If you wish to change the email address to which newsletters are delivered, please contact our customer support at [editor@viyug.com]. Provide the necessary details, including you current email address and the new email address you would like to update.

4.2 We will make reasonable efforts to update your email address promptly to ensure uninterrupted delivery of newsletters.

Non-Delivery and Troubleshooting

5.1 If you have not received a newsletter within the expected timeframe, please check your spam or junk email folders to ensure it has not been filtered incorrectly.

5.2 If you are still unable to locate the newsletter or are experiencing any technical issues related to delivery, please contact our customer support at [editor@viyug.com]. We will investigate the matter and provide assistance to ensure you receive the newsletters promptly.

Changes to the Policy

6.1 ‘The Viyug’ reserves the right to modify or update this Shipping and Delivery Policy at any time. Any changes made to the policy will be effective immediately upon posting the updated version on our website. We encourage you to review this policy periodically to stay informed of any updates.

If you have any further questions or concerns regarding our shipping and delivery policy, please contact our customer support at [editor@viyug.com]. We are here to assist you and ensure a smooth delivery experience.